AIOps-Powered Managed Monitoring Services
Outcomes:
- Increased confidence in the reliability of your rooms
- Monitored by Multiple Sub Systems eliminating false positives
- Minimized outages and downtime
- Proactive issue reporting – reducing manual intervention
- Advanced insights into the root cause of room issues
Strategic IT Monitoring Services
Enterprise technology is complex. Yorktel’s Managed Monitoring Services ensure a reliable and productive experience for all of your managed meeting rooms.
With a consolidated dashboard for real-time device health and room status, tickets are created automatically when issues arise. Our “best of breed” approach combines multiple OEMs’ cloud-based monitoring platforms with our own AIOps-powered room monitoring solution.
One Holistic Approach to Room Monitoring
Our comprehensive Managed Room Monitoring Services integrate seamlessly with leading Modern Work providers, delivering increased confidence in the reliability of your meeting rooms.
Managed Monitoring Features
Yorktel AIOps Engine
Industry-leading proprietary AI algorithm that combines all vendor cloud platforms and provides clarity for your rooms.
Monitoring Insights and Analytics With AIOps
Make informed business decisions through real-time graphical reports and consolidated report packs.
Automated Notification, Ticket Creation and Priority Designation
Business logic is used for auto priority designation, based on ITIL standards of urgency and impact.
24x7x365 Automated Device Monitoring and Alerting
Alerts are triggered when industry best practice thresholds are reached.
Multiple Devices, One Self-Service Portal
Consolidated dashboard for all monitored devices and alerts.
Automated Room Health Checks and Self-Healing Routines
Daily automated test to ensure room readiness, coupled with rooms returned to default state at meeting end.
Additional Room Managed Services
Onsite Managed Services
Scalable onsite and remote staffing options for maximum flexibility and efficiency.
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Management
Ensure operational, secure, and compliant Modern Work services.
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ITSM eBonding
Seamlessly integrate your ITSM for streamlined, efficient support.
About Yorktel
Benefit from Yorktel’s four decades of experience serving Fortune 500 enterprises and top government agencies. A Modern Work Services Provider and holistic Global Partner you can count on.
