Room Managed Services: Pharmaceutical Company

mmartin on May 7, 2024

Leading Global Pharmaceutical Company Utilizes Room Managed Services by Yorktel

Customer Overview

The leading pharmaceutical company, known for its innovative healthcare solutions, has been a longstanding partner of Yorktel, engaging in collaborative efforts since 2007. The partnership has evolved to encompass various contracts across a spectrum of projects, showcasing a strong commitment to excellence.

Results and Impact:

Enhanced User Experience: Elevated customer service, optimized engagement, and productivity through standardized video communications.

Global Collaboration Rooms: Enabling consistent collaboration experiences worldwide, unifying dispersed teams seamlessly.

Operational Efficiency: Streamlined management and monitoring, reducing downtime and enhancing support services.

Innovative Technology Adoption: Embracing new technologies to meet evolving customer demands and stay at the forefront of industry advancements.

Services Provided:

Help Desk

Monitoring

Management

AV Design

Engineering

Integration

On-site Support

Problem Statement:

In the realm of managed collaboration services, the leading pharmaceutical company encountered a multifaceted challenge that demanded innovative solutions and expert intervention. Amidst a landscape characterized by global operations, diverse meeting spaces, and a constant need for seamless communication, the customer grappled with the following critical issues:

Complex Global Infrastructure

Managing over 30 sites worldwide with varied collaboration spaces posed logistical challenges in ensuring consistent service delivery and end user experience.

Technological Integration

Operational Support Demands

Maintaining 700+ rooms and supporting a large user base required responsive on-site assistance, proactive monitoring, and efficient troubleshooting to prevent disruptions and ensure smooth operations.

Project Governance

Overseeing multiple large-scale projects demanded robust project management frameworks, stringent governance processes, and strategic oversight to guarantee project success and alignment with organizational objectives.

Rapid Training Deployment

Enabling 30,000 Teams Meetings users within a tight timeframe called for agile training strategies, multilingual support, and comprehensive user onboarding to accelerate adoption and maximize system utilization.

Addressing these intricate challenges required a partner with specialized expertise, a proven track record in managed collaboration services, and a commitment to delivering tailored solutions that align with the customer’s strategic goals and operational needs.

Solutions Implemented:

Since 2007, across more than 30 sites around the world, in 700+ rooms, for over 30,000 users

Engagement Continuity:

Maintained since 2007, demonstrating a long-standing commitment.

Global AV/UCC Integration & Help Desk Support:

Supporting over 30 global sites seamlessly.

Diverse Room Configurations:

Including Huddle Spaces, Decision Rooms, Exec Offices, Large Event Spaces, SM/MD/LG Conf Rooms, Training Rooms, Divisible Spaces, and Multi-Media Areas.

Utilization of Cisco Webex and Conferencing Devices

Ensuring cutting-edge communication technology.

Management of 700+ Rooms

Catering to diverse meeting and collaboration needs efficiently.

Project Scope and Achievements:

Yorktel’s partnership with the leading pharmaceutical company spans various critical areas:

Project Management Excellence: Overseeing multiple projects with precision and governance.

Global Integration Projects: Managing complex initiatives across diverse locations successfully.

Full-Service Visual Collaborative Support Contract: Providing comprehensive AV services for over 30,000 users globally.

Global Help Desk Support:
Offering 24x7x365 help desk support for webcasting, event management, and audio-visual, Monitoring and Management.

System Integration Success: Implementation of a Prime Contract for a global collaboration system rollout.

Training Excellence: Facilitating rapid deployment of users and delivering customized training programs efficiently.

Staffing Solutions:
Providing dedicated on-site support staff, including Global Help Desk members and project resources.

Scalable Resource Pool: Maintaining a qualified labor pool for swift response to staffing needs and surge support requirements.

Technology Refresh Projects: Upgrading meeting rooms to Cisco solutions for enhanced collaboration capabilities.

Future Roadmap:

Through a robust partnership and a focus on innovation, Yorktel has consistently delivered exceptional managed services and cutting-edge solutions to support the leading pharmaceutical company’s global communication needs. The successful partnership stands as a testament to Yorktel’s expertise, dedication to quality, and commitment to driving operational excellence in the realm of visual collaboration and communication technology.

Multimedia and Experiences Company

mmartin on May 3, 2024

Leading Global Multimedia and Experiences Company Room Managed Services by Yorktel

Customer Overview

The leading media and entertainment company, known for its groundbreaking content and unparalleled storytelling, has been a strategic partner of Yorktel since 2006. This enduring collaboration has evolved into a comprehensive, multi-vendor engagement that spans various facets of the customer’s IT, collaboration, and AV landscape.

Results and Impact:

Enhanced User Experience: Elevated customer service, optimized engagement, and productivity through standardized video communications.

Global Collaboration Rooms: Enabling consistent collaboration experiences worldwide, unifying dispersed teams seamlessly.

Operational Efficiency: Streamlined management and monitoring, reducing downtime and enhancing support services.

Innovative Technology Adoption: Embracing new technologies to meet evolving customer demands and stay at the forefront of industry advancements.

Problem Statement:

In the landscape of managed collaboration services, the global multimedia and experience company encountered a series of intricate challenges that demanded innovative solutions and expert intervention to navigate effectively:

Global Infrastructure Complexity

Managing over 2,500 rooms across 133 countries with diverse collaboration spaces posed logistical challenges in ensuring seamless service delivery and technological coherence across borders.

Technological Integration Hurdles

Incorporating advanced audiovisual technologies, conferencing systems, and collaboration tools across a vast network required meticulous planning and execution to achieve optimal functionality and user adoption. Flexible to meet the needs multiple platforms and integrated companies while maintaining a standard for continuity of end-user experience.

Operational Support Demands

Maintaining 2,500 rooms and supporting a large user base necessitated responsive on-site assistance, proactive monitoring, and efficient troubleshooting to prevent disruptions and ensure smooth operations globally.

Strategic Governance Needs

Overseeing multiple large-scale projects with precision and governance was imperative for overall project success and alignment with organizational objectives amidst a complex operational environment.

Rapid Training Deployment Challenges

Enabling thousands of Teams Meetings users within a tight timeframe called for agile training strategies, multilingual support, and comprehensive user onboarding to accelerate adoption and maximize system utilization effectively.

Addressing these multifaceted challenges required a partner with specialized expertise, a proven track record in managed collaboration services, and a commitment to delivering tailored solutions that align with the customer’s strategic goals and operational imperatives.

Services Provided:

Managed Services
Help Desk and Support Services
Monitoring (proactive)
Management
Staffing
Enterprise software implementation and maintenance

Technology Road mapping (hardware, software, and cloud services)
Hardware installation and relocation
Design and Engineering Services
AV Integration and Maintenance Services
Project Management
Program Management

Asset Management
Reporting and Analytics Dashboards
End User Training
Change Management
Corporate Messaging
Certified Video Interoperability Assessment and Readiness Planning

Solutions Implemented:

OEMs:

Microsoft Teams
Cisco
Pexip
Zoom
Appspace
Vyopta
Crestron

UCC Initiative:

Over 2,500 rooms across 133 countries transformed into cutting-edge collaborative spaces.
Deployment of Cisco conferencing devices and migration of Webex and Zoom to Microsoft Teams.

Diverse Room Configurations:

From executive meeting rooms to Town Hall spaces, multimedia locations, and events, catering to varied meeting and creativity needs efficiently.
Standardized meeting room formats across EMEA and APAC regions for consistency and ease of use.

Project Scope and Achievements:

Long-standing Partnership: Initiated with a comprehensive needs assessment in 2006, expanding to an enterprise-level collaboration covering numerous UC&C aspects.

Enterprise-level Support: Designing, implementing, managing, refreshing, and maintaining diverse collaboration solutions across the customer’s global footprint.

International Deliveries: Successful implementation in the UK, France, Germany, Australia, Japan, and beyond, showcasing global service capabilities.

Continuous Improvement: Collaborative efforts to enhance end-user experiences, evidenced by positive feedback and objective metrics.

Large-scale Deployment: Managing over 60,000 end-user collaboration devices, supporting thousands of video calls daily across 2,500 rooms and 133 countries.

Future Roadmap:

Yorktel’s ongoing commitment to innovation and excellence continues to drive the success of the partnership with the leading media and entertainment company. Through a shared vision for technological advancement and seamless collaboration, the collaboration sets a benchmark for industry-leading managed services and transformative solutions.