Empower Your Team with Our Global Managed Help Desk Services
Why Choose Our Managed Help Desk?
- 24x7x365 access to skilled personnel
- No need to manage an in-house team
- Leverage top-tier technical resources
- Faster time to resolution
- Ensure a seamless experience for your end users
Strategic Help Desk Managed Services
Yorktel’s Managed Help Desk Services are a cornerstone of our Room Managed Services, delivering essential support for your organization’s Modern Work investment.
With our Help Desk Managed services, experience 24x7x365 global reach, omnichannel access, and a dedicated customer portal, ensuring you are always supported by top-tier technical resources.
This foundational IT help desk service reduces the burden on your internal team, speeds up issue resolution, and enhances the overall user experience.
One Holistic Approach to Managed Help Desk Services
Yorktel’s Managed Help Desk Services enhances your IT support with top-tier collaboration partnerships. Our holistic approach boosts help desk performance, accelerates issue resolution, and reduces overall support costs.
By offloading IT support tasks to our expert team, you can reduce in-house stress, improve user productivity, and elevate your customer experience, ensuring that your end users remain satisfied and your IT needs are consistently met.
Core Features of Yorktel Managed Help Desk Services
24x7x365 Global Reach
Support anytime and anywhere with remote diagnostics for advanced troubleshooting.
Service Level Guarantee
Defined and reportable performance metrics to ensure maximum efficiency.
Asset Inventory
A maintained record of all your devices covered by the Managed IT Help Desk.
ServiceNow ITSM
Using the world’s leading IT Service Management tools for best-in-class processes.
Omnichannel Access
Flexible and easy access across multiple channels.
Yorktel Customer Portal
Easy-to-use self-service portal with secure access to trouble tickets.
Help Desk Reports
Insights and analysis of tickets, rooms, and equipment to enhance efficiency.
3rd Party Vendor Management
Peace of mind as Yorktel coordinates logistics directly with the manufacturers.
Additional Services
Advance Parts
Provision and replacement of parts to ensure equipment remains operational.
Onsite Support
Technician dispatch to site if complex issues cannot be resolved remotely.
Onsite Managed Services
Scalable onsite and remote staffing options for maximum flexibility and efficiency.
Learn More »
Increase peace of mind
Discover how our Managed Help Desk is the foundation of your Room Managed Services.
About Yorktel
Benefit from Yorktel’s four decades of experience serving Fortune 500 enterprises and top government agencies. A Modern Work Services Provider and holistic Global Partner you can count on.
